Return & Refund Policy
At LVKY, we want you to be confident and happy with every purchase. If for any reason you are not satisfied, we offer a simple, straightforward return process.
✅ 30-Day Return Guarantee
You have 30 days from the date of delivery to request a return or refund.
To start a return, contact us at:
📧 info@lvky.co.uk
Our team will provide full return instructions and the return address.
📦 How Returns Work
Once you contact us, we will guide you through the quick return process.
✔ No complicated steps
✔ No hidden requirements
✔ No international return needed
✔ Return address will be provided after contacting us
Please make sure your item is in its original condition, with all parts included.
🔁 Refund or Replacement
✔ Full Refund
As soon as the returned item arrives at our return center and is inspected, the refund will be issued to your original payment method.
✔ Free Replacement
If your product arrives damaged, defective, missing parts, or becomes unusable within 30 days, we will send you a brand-new replacement at no cost.
💵 Refund Processing Time
Refunds are typically processed within:
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3–5 business days after the return arrives
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You will receive an email confirmation once your refund has been issued
🚫 Non-Returnable Items
For safety and hygiene reasons, certain items cannot be returned:
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Items that are heavily used or damaged by the customer
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Custom or personalized items
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Free gifts included in promotions or bundles
If you think your situation is exceptional, feel free to contact us.
📩 How to Start a Return
Email us with the following details:
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Full name
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Order number
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Reason for return
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Photo (if damaged or defective)
We respond within 24 hours.
❤️ Our Promise to You
We stand behind our products and customer experience. If something isn’t right, we’ll resolve it quickly and fairly. Your satisfaction means everything to us.